Privacy Policy

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PRIVACY POLICY

This policy sets out important information about how we collect, use and store personal data for those who visit our Website, enquire about or buy a product from us, use our services, or otherwise communicate with us. It also contains important information on how you can contact us, if you wish to change, request or delete any of your personal data, so please read it carefully.

In order to provide you with the best products and experiences, we constantly evolve our services. We may, therefore, amend this Privacy Policy from time to time, so please remember to check this policy regularly and take notice of any changes we may have made.

1. ABOUT US

The Website is owned and operated by Bolcasini (London) Limited a company registered in England and Wales. Its registered office at 63/66 Hatton Garden, Fifth Floor Suite 23, London, EC1N 8LE.

2. HOW DO WE COLLECT INFORMATION?

We collect personal data:

• directly from you, for example when you buy from us, create an account with us, sign up for our newsletters, participate in any discussion board or other Bolcasini related social networking site, enter any competition or participate in any promotion organised by us, complete any survey that we send you, for example if we ask for feedback, or communicate with us in any way;
• when you use our Website, for example by observing your browsing and purchasing habits, or your interactions with us through live chat;
• from other organisations such as fraud preventing agencies;

3. CUSTOMERS

Like many other websites, we may obtain information about you by using cookies. A "cookie" is a small data file stored by your web browser on your computer's hard drive. It allows us to recognise your computer (but not specifically who is using it) upon entering our Website and remember you when you return to our Website.

We use cookies to help us improve our Website and to deliver a better and more personalised service. For example, they enable us to keep track of what you have in your basket.

You can disable cookies on your computer by changing the preferences or options menus in your browser. However, it is possible that some parts of our Website will not operate correctly if you disable all cookies.

4. WHAT INFORMATION DO WE COLLECT?

Here we explain what type of data we collect. We’ll tell you how we use the data later.

Some of the data we collect includes data you may choose to give us, including:

• personal details such as your name, date of birth, address, email and telephone number;
• information you provide us when accessing our services using your social media account;
• account login and password details;
• financial and payment information;
• recording from calls with our customer services;
• details relating to your transaction history with us; and
• content or information that you post on our Website, tag to or post on any Bolcasini related third party social media site, or otherwise disclose to us. 

Other information we collect from your interaction with our website, for example:

• details of your shopping and product preferences;
• technical information: such as your time zone setting, the Internet Protocol (IP) address used to connect your computer to the Internet, the Wireless Access Point used to connect to our in-store Wi-Fi services, your computer or mobile device and connection information such as your browser type, version, operating system and platform;
• information about your visit and traffic pattern: such as the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), frequency, duration and usage of in-store services, products you viewed and searched for; page response times, download errors, length of visits to certain pages, page interaction information, basket contents and methods used to browse away from the page.

We may also collect information from third parties or combine your information with information lawfully obtained from third parties such as technical, payment and delivery service providers, advertising networks, social media platforms, analytics service providers and search information providers.

We may also use publicly accessible information to verify information we are provided with and to manage and expand our business.

5. WHO DO WE SHARE INFORMATION WITH?

We will always treat your personal information with the utmost respect. We will not sell or rent your personal information to any third party.

However, in order to ensure that we offer the best service and can carry out the functions detailed within the 'How We Use Information' section above, it may be necessary for us to share the information we collect (which may include your personal data) with the following categories of third parties:

• Companies within the Bolcasini group as different entities within our group are responsible for different activities.
• Carefully selected and trusted business partners, suppliers and sub-contractors where necessary to make products and services available to you for example, payment service providers, customer service providers, website hosts, datacentres, IT software and service providers, warehouse operators, logistics providers and delivery companies.
• Carefully selected and trusted business partners, suppliers and sub-contractors where necessary to promote our products and services for example marketing agencies, advertising partners,
• Companies who facilitate discount schemes you have registered with.
• Affiliates who help us engage with new audiences or promote our products on their websites.
• Credit reference agencies, legal, accounting and financial service providers, law enforcement and fraud prevention agencies where it is necessary for us to do so to enforce a legal obligation, or in connection with actual or proposed litigation, or to protect the rights, property, or safety of our customers, employees or group companies, or otherwise where it is fair and reasonable for us to do so.
• In the event that we sell or buy any business or assets, it may become necessary to disclose your personal data to the prospective seller or buyer and their advisors. Your information may also be transferred to another company in the event of sale of the whole or part of our business to a third party Similarly, your personal data may be passed on to a successor in interest in the unlikely event of a liquidation, bankruptcy or administration.

You may also choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

• Social Media sites (for example if you choose to link your accounts to us) and other companies approved by you; and
• Third party payment providers, when you choose to use their payment services.

When using third party providers, we only provide them with the information that they need in order to deliver the service, restrict them from using the data for any other purposes and require them to keep your information secure.

Where we share financial details, these will always be entered on a secured page and transferred using SSL, a cryptographic protocol designed to provide communication security over the Internet.

Where we share personal information with third-party advertising partners, the advertising partner (and its service providers) will only use information provided by us which has been made pseudonymous. This means information which cannot be attributed to a specific person without the use of additional information. The advertising partner will match this pseudonymous data with other data, for example collected via the use of cookies and other similar technologies such as log files and pixel tags, to provide tailored advertisements to you. To learn more about the use of this information or to make choices about receiving personalised advertising provided by third parties, please visit the European Digital Interactive Advertising Alliance by clicking here: http://www.youronlinechoices.eu.

If you would like to know more about the third parties we may share personal data with, or how to find out more on how they will use your data, please contact us at the details below.